IT Operations is an activity business do to use IT technology within their organization. Traditionally focussing on keeping the lights on, IT Operations falls into three areas: servicedesk, network infrastructure and server and device management. With modern technology, less time is spent on running, and more on changing IT. Simpler, commoditized cloud services remove much of the day-to-day work sysadmins do to keep the lights on, meaning more time can be spent supporting the business with project and initiatives and changing and optimizing IT resources as a result.
